Howard Schultz: Turning Insecurity into Leadership

"I was part of a family that grew up on the other side of the tracks, and that gave me tremendous motivation to want to exceed at a level that would create an environment for my own family that was different from the one I was in. I also think that I was insecure about being a poor kid, but with that came a sense of values and sensitivity about those people who didn’t get respect and had low self-esteem because of that.

So in the early days of Starbucks, my office was in the roasting plant. And I ended every day by walking the plant floor and thanking people who were the unsung heroes of the company. For many people, that demonstrated that I wasn’t sitting in some ivory tower. I was one of them. And I think the leadership style I have is that I’ve never put myself above anyone else, and I’ve never asked more of anyone than I was willing to do myself."

-- Starbucks founder, Howard Schultz in yesterday's NY Times

image via Seattle Times

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